Your customers are on Facebook. Ensure your buyers have a positive image of your brand.
Your customers are on Facebook. Chances are they will come across your business on the site. Do you know what types of reviews are on your listing? We help businesses take control of their reviews on one of the largest sources of online reviews. Whether you're looking for help maintaining a positive ratio in your reviews or are looking for assistance in resolving negative reviews with a positive outlook, we can help you steer the narrative in a positive direction. We are passionate about helping you turn your reviews around, turning them into a powerful marketing tool for your business.
We analyze statements in reviews that follow a common pattern, producing feedback to help put your right foot forward.
Proactive responses are made towards negative reviews in order to deal with the core issue and restore brand confidence.
Positive reviews are reinforced through thankful responses and general appreciation shown to your customers.
We help you develop a plan to generate additional reviews for your Facebook listing.
Your Facebook page and other channels are used as a means to highlight positive reviews and draw attention to the positivity of your brand.
Your custom report will give you an idea of what your clients are saying about you and what you can do to improve the sentiment.
One of the best ways to deal with negative reviews is to get positive reviews from your clients. You have customers who would be willing to leave a review on your Facebook page if you would only ask. We have a variety of strategies to use to organically drive your paying customers to leave reviews while also producing compelling strategies to convince those that may not want to invest the time in leaving a review. This ensures your customers are actively engaged in proving the quality of the products and/or services you're offering. Let their words speak volumes.
The most consistent way to maintain positivity online is to become that beacon of positivity. We use positive reinforcement as a way to highlight those which take the time to leave a positive review while engaging influential members of your local or online community for positive reviews and reinforcement. By being engaging and being willing to have a dialog, you can both learn from your reviews and use them as a way to convince others to become involved. Positive reinforcement leads to more positive reviews and better feedback from your customers.
“DMA not only helped us build a brand online, but helped us establish ourselves into quite the competitive industry. We built a name for ourselves on our excellent outpatient care in the community, but DMA really helped us expand that image online. Thanks to the success of our marketing and outreach campaigns, we can continue to help make a positive impact on the daily lives of the people that depend on us for their care.”