Maintaining a positive online image is a requirement for those in the hospitality industry. Buyers and travelers are often skeptical and use online reviews to reinforce the decisions they make.
Our reputation monitoring involves keeping an eye on a number of channels including search results, review websites, and social media channels. When an issue arises, we ensure that the right response is made and that internal communication enables the issue to be resolved. We work both proactively and reactively to prevent issues from becoming a major problem and to prevent problems from occurring.
When a prospective buyer searches your brand name on Google to find out what others are saying about it, what are they seeing? If the results contain negative reception about your brand, it can turn away potential buyers. Our reputation management team works to ensure that your online listings and positive brand promotions are prominent while reducing and removing negative results.