Software developers often have to deal with the frustration of their users across a variety of platforms. DMA help companies develop reputation management strategies to ensure your customers always enjoy a positive experience.
We work to understand the background experiences and motivations of the feedback left on your site, social media, and other review platforms, to identify the insights that led to the customer writing that specific review. DMA work with their customers to implement campaigns that help position your business as the leading provider of software services and ensure your potential customers see the positive experiences of clients you have worked with.
DMA work with clients in the software industry to ensure that when their customers are looking for them through search engines, or social media, that the best brand image is the one they see. We work to identify positive feedback and work with our SEO team to ensure these stories are associated with your brand. We also review and challenge negative feedback that is incorrect, or fictitious, to ensure that your brand’s reputation is protected.